1. Introduction

Nearby Durham Taxis Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or use our services.

2. Contact Details

If you have any questions about this Privacy Policy or your personal data, please contact us:

3. What Information We Collect

We may collect and process the following personal data:

• Your name
• Your phone number and email address
• Booking details, including pickup and drop-off locations
• Journey and account history
• Payment information, where applicable
• IP address, browser type, and website usage information
• Any other information you provide when contacting us

4. How We Use Your Information

We use your personal data to:

• Provide and manage bookings and transport services
• Process payments and account transactions
• Respond to enquiries and customer service requests
• Send booking confirmations, updates, and important service messages
• Monitor and improve our website, systems, and services
• Prevent fraud, misuse, or unlawful activity
• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Contractual necessity – where processing is needed to provide our services to you
• Legitimate interests – for business operations, service improvement, and fraud prevention
• Legal obligation – where we must comply with applicable law or regulation
• Consent – where required, including certain marketing communications

6. Sharing Your Information

We may share your personal data where necessary with trusted third parties, including:

• Drivers, dispatch providers, and booking systems to fulfil journeys
• Payment processors and banking providers
• IT, website hosting, and software support providers
• Professional advisers, regulators, or law enforcement where required by law

We do not sell your personal data to third parties.

7. Data Retention

We only keep personal data for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, and reporting requirements.

8. Your Rights

Under UK data protection law, you have rights including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Object to or restrict certain types of processing
• Request transfer of your data to another provider where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand traffic patterns, and help us improve our website and services.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, or loss.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and the latest version will always show the updated revision date.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).

Visit the ICO website: www.ico.org.uk